These Terms and Conditions govern use of Bharosa, a digital peer-to-peer lending intermediary. Bharosa is not a bank and does not take public deposits. By creating an account, completing KYC, funding a loan, or accepting a Key Fact Statement, you agree to these terms and to the Privacy Policy.
1. Eligibility and consent
You must be at least 18 years old and able to contract under Indian law. Borrowers consent to identity checks, bank verification, and a Key Fact Statement before a funded loan can be disbursed. Lenders consent to lock the amount they invest until the loan is disbursed, repaid, or cancelled under these terms. Consent that is not completed does not start repayment.
2. Key Fact Statement
Before final consent, the borrower must view and accept a Key Fact Statement showing the principal, flat interest rate, processing and platform fees, net disbursed amount, and the EMI schedule with dates and amounts. Interest on Bharosa loans is flat per annum: principal × rate × (tenure in months ÷ 12). The accepted statement is part of the loan record.
3. Funding, hold, and cancellation
Lender funds are locked when an investment is placed. If a loan is fully funded and the borrower does not complete consent within 48 hours, Bharosa may cancel the loan, release each lender’s locked principal back to their wallet, and revoke the associated AutoPay mandate. A cancelled loan is not disbursed and must not be collected.
4. AutoPay and EMIs
An e-mandate may be set up so EMIs can be collected after disbursement. An EMI debit may run only when the loan status is disbursed or active, and only on or after that EMI’s due date. Charges taken before disbursement, or AutoPay charges taken before the due date, are eligible for refund. Platform fees on a lender’s EMI share are taken once for that due date, inside a single consolidated credit.
5. KYC data
PAN, Aadhaar, photographs, and bank proofs are collected with your consent for identity verification and fraud prevention. They are encrypted in transit and protected under the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, as applicable. You may withdraw consent for optional processing, but Bharosa may retain records it must keep for an open loan, dispute, tax, or legal duty.
6. Risk
Lending through a P2P intermediary can result in delay or loss. Returns shown in the app are contractual calculations, not a guarantee. Borrowers remain liable for the schedule they accept.
7. Related policies
The longer platform rules are in the Terms of Service. Grievances can be raised from the in-app support channel and the grievance page.